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Privacy Policy

Effective Date: August 3, 2026

This Privacy Policy describes how GrabZad ("GrabZad," "we," "us," or "our") collects, uses, and shares personal information when you use our website and grocery delivery services (the "Services").

1. Information We Collect

  • Information you provide: name, email address, phone number, delivery address, account credentials, order history, delivery instructions, and communications with us.

  • Payment information: payments are processed by third-party payment processors. We do not store full card numbers on our systems.

  • Automatically collected: device and browser type, IP address, pages viewed, and usage data collected through cookies and similar technologies.

  • Location: the delivery address you provide, and approximate location where needed to confirm service availability.

2. How We Use Information

  • Process, deliver, and provide support for your orders;

  • Create and manage your account;

  • Send order confirmations, delivery updates, and service communications;

  • Send marketing communications where permitted (you can opt out at any time);

  • Improve our Services, prevent fraud, and maintain security;

  • Comply with legal obligations.

3. How We Share Information

  • Service providers: delivery personnel and logistics partners (name, address, phone, order contents as needed to deliver), payment processors, website hosting, and analytics providers.

  • Legal reasons: when required by law, legal process, or to protect the rights, safety, or property of GrabZad, our customers, or others.

  • Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the Services are used. You can control cookies through your browser settings; disabling them may limit some features.

5. Your Choices and Rights

  • Access, correct, or delete your account information by contacting us or through your account settings.

  • Opt out of marketing emails using the unsubscribe link in any marketing message.

  • New Jersey residents may have additional rights under the New Jersey Data Privacy Act, including the rights to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted advertising. To exercise these rights, contact us at the email below. We will respond within the time required by law, and you may appeal a refusal by replying to our decision.

6. Data Retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce agreements. We then delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date and, for material changes, provide additional notice where required.

10. Contact

Privacy questions or requests: support@grabzad.com.