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Delivery Policy

Effective Date: August 3, 2026

This Delivery Policy explains how GrabZad ("GrabZad," "we," "us," or "our") delivers grocery orders placed through our website and services. By placing an order, you agree to the terms below.

1. Delivery Area

GrabZad currently delivers within the State of New Jersey. Enter your address at checkout to confirm availability. Addresses outside our delivery area cannot be served at this time; we are actively expanding to additional areas and states.

2. Order Processing, Cutoff Times, and Delivery Windows

  • Orders are processed in the order received. During checkout you will select an available delivery window.

  • Each delivery window has an order cutoff time shown at checkout. Orders may be modified or cancelled free of charge until the cutoff time; after the cutoff, changes may not be possible and a cancellation fee may apply as described in our Refund Policy.

  • Delivery windows are estimates. While we make every effort to deliver within the selected window, delays may occur due to traffic, weather, order volume, or other circumstances beyond our control.

  • You will receive order confirmation and delivery updates by email and/or text message. Reply STOP to any text to opt out of text updates.

3. Delivery Fees and Order Minimums

  • Delivery fee: [$X.XX] per order. Fees are displayed at checkout before you place your order.

  • Minimum order: [$XX.XX]. Orders below the minimum cannot be placed.

  • Promotional free-delivery thresholds, if offered, will be shown at checkout and may change at any time.

4. Perishable and Temperature-Sensitive Items

  • Refrigerated and frozen items are packed with insulated packaging and/or ice packs appropriate to the delivery distance and weather.

  • Perishable items should be refrigerated or frozen promptly upon delivery. GrabZad is not responsible for spoilage occurring after successful delivery.

5. Receiving Your Delivery

  • Someone 18 years or older should be available to receive the order where required.

  • If you authorize unattended delivery (e.g., "leave at door"), our responsibility ends once the order is delivered to the designated location and photo confirmation is captured. Perishables left unattended are at your risk after delivery.

6. Failed or Missed Deliveries

  • If we cannot complete delivery because of an incorrect address, no access to the building, or no one available where receipt is required, we will attempt to contact you.

  • If we cannot reach you within a reasonable time, the order may be returned. Perishable items in returned orders cannot be restocked and may not be refundable. A redelivery fee may apply.

  • If you enter an incorrect delivery address and the order is successfully delivered to that address, you are responsible for the order and it is not eligible for a refund. Please verify your address before placing each order.

7. Package Theft

If your order is stolen after delivery to your designated location, contact us within 48 hours. Theft claims are handled as described in our Refund Policy, including a one-time courtesy resolution per address.

8. Inspecting Your Order

Please inspect your order upon delivery. If any item is missing, damaged, or incorrect, report it to us within the applicable window described in our Refund Policy.

9. Severe Weather and Service Interruptions

We may pause, delay, or cancel deliveries during severe weather or other events that make delivery unsafe. Affected customers will be notified and offered rescheduling or a refund for undelivered orders.

10. Contact

Questions about delivery? Contact us at support@grabzad.com.